TipEmail us
Questions, bugs, feedback or partnership ideas. You can also message us on Instagram or TikTok at @tiplens.
Report a problem with a review
Tap ••• on any review and choose "Report this review". Our team checks every report. You can also block a user from the same menu.
Common questions
A place is missing or has the wrong details
To add a place, search for it on the Explore tab; if it isn't there, tap "Add it as a new business". To fix one, open the place, tap ••• and choose "Suggest a correction". You can fix the name, address, category or map pin, or tell us it has closed. Suggestions go live once our team approves them.
I didn't get my confirmation email
Check your spam or promotions folder. On the confirmation screen you can ask for the email to be sent again. Open the link on the same phone you signed up on and TipLens will sign you in.
I forgot my password
On the sign-in screen, tap "Forgot password?" and follow the steps. If you signed up with Apple or Google, use that button instead; there is no separate TipLens password.
Why isn't my review showing?
Reviews with a written comment are checked by our team before they appear publicly. You can see the status of every review you've written under Profile → My Reviews. Reviews with only a rating count towards a place's averages but aren't listed as cards.
How do I claim my business?
Open your place and tap "Claim this business". We'll get in touch to verify that you own or manage it.
How do I change the language or appearance?
Go to Profile. TipLens follows your phone's language (English, Spanish or French) and light/dark setting by default, and you can choose either one manually.
How do I turn off reminders?
Trip and weekend reminders have switches in Profile. On iPhone, nearby-place reminders need "Always" location access; change it to "While Using" in iPhone Settings → TipLens → Location to turn them off. To turn off all notifications on Android, go to Settings → Apps → TipLens → Notifications.
Delete your account
In the app: Profile → Delete account. Your account, reviews, ratings, favourites and trips are deleted immediately and permanently.
Can't access the app? Email entrepreneurwithjazmin@gmail.com from the address on your account with the subject "Delete my TipLens account" and we'll delete it within 30 days. See our Privacy Policy for details.